FAQs
Frequently Asked Questions
What materials are used in your products?
- Our products are primarily made from sustainably sourced bamboo, high-quality glass, acrylic and ABS plastic.
How do I place an order?
- You can place an order directly through our website. Just add the items you want to purchase to your cart and follow the checkout process.
What payment methods do you accept?
- We accept various payment methods including cash on delivery, credit card and debit card.
How can I track my order?
- After placing your order, you can track its status by contacting us through WhatsApp or Instagram.
What is your return policy?
- We offer a 7-day return policy on all items, provided they are returned in their original packaging and condition.
Do you offer international shipping?
- Currently, we do not offer international shipping. We only ship within our Qatar.
Are there any shipping fees?
- Shipping is free for orders over 200 QAR. For orders under this amount, a fee of 25 QAR applies, with additional charges for distant areas based on distance.
How can I contact customer service?
- Our customer service team can be reached via WhatsApp or Instagram messaging.
How do I return an item?
- To initiate a return, please contact us via WhatsApp or Instagram within 7 days of receiving your item.
What should I do if I receive a damaged item?
- If you receive a damaged item, please contact us immediately so we can resolve the issue.
How secure is shopping on your website?
- Shopping on our website is secure. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site.